Repairs

Depends. Some older windows just need an adjustment, new hardware or weather stripping as they wear out over time. Sometimes, it is not worth it to have a window repaired as it is too far warped/damaged or parts are no longer available.

That is called a seal failure, which is when the dry air or argon in between your two panes of glass has escaped due to a tiny hole in the spacer and normal humid air fills the cavity. You will see it more often when there are cooler nights and warmer days (Fall/Spring) as the glass is being warmed and cooled around the 0 degree Celsius mark.

That is condensation. The glass in your window or door is your coldest surface of your house, with an R value of anywhere from 2 to 10; your walls can range from 4 to 28. Condensation occurs when the internal humid air of your home meets the cold surface, creating a beading of moisture. To control humidity, you need to allow air to circulate against the glass (curtains and blinds trap air), and/or reduce the humidity in your house. See Energy Star’s website for an article on humidity and how to control it.

Our labour warranty covers the installation of your product and the manufacturer will have a warranty covering the components and quality of their product. We have a full-time service department that will happily respond to any of your concerns, even if they seem trivial to you. It is better to deal with an apparent issue ahead of time than letting it fester and become worse.